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Support & FAQ
One person. Real replies.AERA is made by one developer. The fastest way to a fix is mosayyyed@gmail.com — tell me your device, your iOS version, and what you were doing when it went wrong.
- The memory card is full
- The free tier holds a 24 MB card, sized like a real one — bigger shots weigh more. Free the card by watching a short ad (your photos are already saved to your phone; nothing is deleted), or move to Pro, where there is no card.
- Restore a purchase
- Settings → Subscription → Restore Purchases. This also covers a new device or a family-shared plan.
- Cancel the subscription
- Settings → Subscription → Manage Subscription, or iOS Settings → your name → Subscriptions. Cancelling stops the renewal; Pro stays active until the paid period ends.
- Remove the watermark from one photo
- On the review screen, tap Watch a video to drop it. Your own library keeps the clean original either way — the mark only lands on the copy that leaves the app.
- Where are my shots
- Every shot is written to your iOS photo library and to AERA's own in-app library the moment you tap Save. AERA never uploads them anywhere.
- Change the ad / privacy consent
- The consent screen can be reopened from the app; you can also turn off tracking entirely in iOS Settings → Privacy & Security → Tracking. Ads then become non-personalised — the app stays fully functional.
- Ask for a refund
- Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.